Refunds and Repairs
We offer to replace, repair or refund any jewellery, bought directly from us, which you are not completely satisfied with. Please contact us if your item is damaged, faulty or unacceptable in any way within 7 days of receiving the goods from us. If we do not hear from you in this time, we will assume you’re happy with your jewellery.
If you buy jewellery from one of our stockists and you are not happy with the item, you must contact them to discuss their terms as the item was purchased from them and each business has it’s own policy on this matter.
Please note the exceptions below to the standard refunds procedure where the items are likely to be non-returnable and non-refundable:
* Personalized items that are specially made, ordered or with your choice of material or other customized aspect.
* Any earrings which have been worn due for hygiene reasons.
We will repair any jewellery that is faulty within 7 days of you receiving or buying it. After this time, if a piece of jewellery needs any repairs, there will be a charge of £5.00 upwards. Please contact us and we will agree a price with you before we begin your repair.